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Terms and Conditions

Last updated: 21/08/2025

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1. Introduction

These Terms and Conditions ("Terms") govern your use of the Enjoy Renovation website (www.enjoyrenovation.co.uk) and our renovation services. By using our website or engaging our services, you agree to be bound by these Terms.

Company Details:

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2. Website Terms of Use

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2.1 Acceptable Use

You may use our website for:

  • Obtaining information about our services

  • Requesting quotes and consultations

  • Viewing our project portfolio

  • Contacting us for legitimate business purposes

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2.2 Prohibited Activities

You must not:

  • Use the website for any unlawful purpose

  • Transmit harmful or malicious content

  • Attempt to gain unauthorized access to our systems

  • Copy, reproduce, or distribute our content without permission

  • Use automated systems to access the website excessively

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2.3 Intellectual Property

  • All website content is owned by Enjoy Renovation or our licensors

  • You may view and print content for personal use only

  • Commercial use requires written permission

  • Project images remain our property unless agreed otherwise

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3. Service Terms

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3.1 Service Scope

Our renovation services include:

  • Design and Planning: Consultation, design concepts, planning applications

  • Construction Work: Kitchen and bathroom renovations, extensions, refurbishments

  • Project Management: Coordination of trades, materials, and timelines

  • Compliance: Building regulations, health and safety standards

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3.2 Service Limitations

We do not provide:

  • Emergency repair services outside business hours

  • Work on properties without proper legal ownership documentation

  • Services outside our coverage area (Greater London and surrounding areas)

  • Electrical or gas work without appropriately certified subcontractors

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4. Quotations and Estimates

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4.1 Quote Validity

  • Written quotes are valid for 30 days from issue date

  • Verbal estimates are indicative only and subject to formal quotation

  • Prices may change if project scope varies from original specification

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4.2 Site Surveys

  • Initial consultations and site surveys are free of charge

  • Detailed surveys may incur charges if project does not proceed

  • Access to property must be provided for accurate quotations

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5. Contracts and Payments

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5.1 Contract Formation

  • A binding contract is formed when you sign our written agreement

  • Verbal agreements are not binding unless confirmed in writing

  • Contract variations must be agreed in writing with cost implications

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5.2 Payment Terms

  • Deposit: 10% upon contract signing

  • Stage Payments: As specified in individual contracts (typically 40% on commencement, 40% at midpoint)

  • Final Payment: 10% upon completion and your satisfaction

  • Payment Methods: Bank transfer, cheque (7 days clearance required)

  • Late Payments: 8% per annum above Bank of England base rate

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5.3 Price Variations

  • Fixed price contracts honored for agreed scope

  • Additional work charged at agreed hourly rates

  • Material price increases may be passed on for long-term projects

  • All variations require written approval before proceeding

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6. Project Execution

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6.1 Timescales

  • Project timelines are estimates based on normal working conditions

  • Delays may occur due to weather, material supply, or unforeseen circumstances

  • We will notify you promptly of any anticipated delays

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6.2 Access and Cooperation

  • You must provide reasonable access to the property

  • Utilities (water, electricity) must be available unless agreed otherwise

  • You must remove personal belongings from work areas as advised

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6.3 Health and Safety

  • Our work complies with Health and Safety at Work Act 1974

  • Site safety is our responsibility during working hours

  • You must report any safety concerns immediately

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7. Materials and Workmanship

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7.1 Materials

  • We use quality materials from reputable suppliers

  • Materials remain our property until final payment

  • You may specify particular brands subject to availability and cost

  • Material warranties pass to you upon project completion

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7.2 Workmanship Guarantee

  • Workmanship: 24 months from completion

  • Structural Work: 10 years in accordance with NHBC standards

  • Defects: Reported defects will be remedied at no charge

  • Fair Wear and Tear: Not covered under guarantee

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8. Complaints Procedure

8.1 Internal Resolution

  1. First Contact: Speak to your project manager

  2. Escalation: Email Vitalii@enjoyrenovation.co.uk

  3. Formal Complaint: Written complaint with details and desired resolution

  4. Response Time: We aim to respond within 5 working days

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8.2 External Resolution

If internal resolution fails:

  • Alternative Dispute Resolution: We participate in mediation schemes

  • Legal Action: Subject to English law and jurisdiction of English courts

  • Small Claims: Claims under £10,000 may use small claims procedure

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9. Data Protection

  • Personal data handled in accordance with our Privacy Policy

  • Project information may be used for marketing with your consent

  • Photography of completed work requires your permission

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10. Contact Information

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For questions about these Terms and Conditions:

Enjoy Renovation
Email: Vitalii@enjoyrenovation.co.uk
Phone: +447508094795
 

Business Hours:
Monday to Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM

© 2025 by Enjoy RenovationAll Rights Reserved.

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