Privacy Policy

Last updated: 21/08/2025

1. Introduction

Enjoy Renovation ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.enjoyrenovation.co.uk or use our services.

2. Information We Collect

Personal Information

We may collect the following personal information:

Contact Details: Name, email address, phone number, postal address
Project Information: Property details, renovation requirements, budget preferences
Communication Records: Messages, emails, phone call logs
Payment Information: Billing details, transaction records

Automatically Collected Information

Website Usage Data: IP address, browser type, pages visited, time spent
Cookies and Tracking: As detailed in our Cookie Policy
Device Information: Operating system, device type, screen resolution

3. How We Use Your Information

We use your personal information for:

Service Delivery: Providing renovation and construction services
Communication: Responding to inquiries, providing quotes, project updates
Contract Management: Managing agreements, scheduling, invoicing
Marketing: Sending relevant offers and updates (with your consent)
Legal Compliance: Meeting regulatory requirements and resolving disputes
Website Improvement: Analyzing usage to enhance user experience

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

Contract Performance: To fulfill our renovation services
Legitimate Interest: For business operations and customer service
Consent: For marketing communications and non-essential cookies
Legal Obligation: To comply with construction industry regulations

5. Information Sharing

We may share your information with:

Subcontractors: Qualified tradespeople working on your project
Suppliers: Material and equipment providers
Professional Services: Architects, engineers, planning consultants
Payment Processors: For secure transaction handling
Legal Authorities: When required by law or to protect our rights

We do not sell or rent your personal information to third parties.

6. Data Security

We implement appropriate security measures including:

Encryption: SSL certificates for data transmission
Access Controls: Limited employee access on need-to-know basis
Secure Storage: Protected servers and backup systems
Regular Updates: Security software and system maintenance

7. Data Retention

We retain your personal information for:

Active Projects: Duration of project plus 6 years (legal requirement)
Completed Projects: 10 years for warranty and legal purposes
Marketing Data: Until you withdraw consent
Website Analytics: 26 months maximum

8. Your Rights Under GDPR

You have the right to:

Access: Request copies of your personal data
Rectification: Correct inaccurate or incomplete information
Erasure: Request deletion of your data (subject to legal requirements)
Portability: Receive your data in a portable format
Objection: Object to processing for marketing purposes
Restriction: Limit how we use your data
Withdraw Consent: For marketing and non-essential processing

9. Cookies

Our website uses cookies to:

Essential Functions: Enable core website features
Analytics: Understand website usage patterns
Marketing: Provide relevant content and advertisements

For detailed information, please see our Cookie Policy.

10. Third-Party Services

Our website may integrate with:

Google Analytics: Website traffic analysis
Social Media Platforms: Facebook, Instagram, LinkedIn
Payment Processors: Secure payment handling
Communication Tools: Contact forms, chat systems

These services have their own privacy policies governing data use.

11. International Transfers

Your data may be processed in countries outside the UK/EU. When this occurs, we ensure appropriate safeguards through:

Adequacy Decisions: Countries with adequate data protection
Standard Contractual Clauses: EU-approved transfer mechanisms
Certification Schemes: Recognized data protection standards

12. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

13. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

Email notification to registered users
Website notice on our homepage
Updated date at the top of this policy

14. Contact Information

For privacy-related questions or to exercise your rights, contact us:

Data Protection Officer: Enjoy Renovation
Email: Vitalii@enjoyrenovation.co.uk
Phone: +447508094795

15. Supervisory Authority

If you believe we have not handled your data appropriately, you can file a complaint with:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

16. Construction Industry Specific

Site Visits and Surveys

Photography: We may photograph your property for project documentation
Measurements: Property dimensions and structural details